Shipping Policy

UK Delivery

All ELUDE orders are dispatched using Evri tracked delivery services.

Our current UK delivery options are:

• Standard Tracked Delivery — £4.95

• Next Day Delivery — £7.95

• FREE Standard Delivery on orders over £100

Available delivery options will be displayed at checkout.

Dispatch & Delivery Times

Orders are processed and dispatched as quickly as possible from our fulfilment centre.

Delivery estimates begin once your order has been dispatched and are provided as an estimate rather than a guaranteed delivery date.

During busy periods, product launches, sales, bank holidays or adverse weather conditions, dispatch and delivery may take slightly longer.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email or SMS where provided.

Please allow time for Evri tracking to update after your parcel has been collected.

Next Day Delivery

Orders placed using Next Day Delivery will be prioritised for dispatch.

Next Day Delivery is subject to order cut-off times, working days and Evri service availability. Orders placed after the applicable cut-off time, at weekends or on bank holidays may be dispatched on the next working day.

Incorrect Delivery Details

Customers are responsible for ensuring that the delivery address entered at checkout is correct.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered the fulfilment process or has been dispatched, we may be unable to amend the delivery address.

ELUDE cannot accept responsibility for parcels delivered to an incorrect address supplied by the customer.

Delivery Issues

If your tracking shows an unexpected delay or you believe your parcel may be lost, please contact our customer service team with your:

• Order number

• Full name

• Delivery postcode

We will investigate the shipment with Evri where necessary.

Parcels Marked as Delivered

If your tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Your nominated safe place

• Around the property

• With other members of your household

• With neighbours

• Any delivery photograph or location information provided by Evri

If you are still unable to locate the parcel, please contact us and we will assist with an investigation.

Delivery Delays

Once a parcel has been handed to the courier, certain delays may be outside ELUDE's direct control.

We will always assist where possible if there is an issue with your delivery.

For questions regarding an existing order, please contact our customer service team and include your order number.