Refund policy
Returns Policy – Elude Activewear
We accept returns within 30 days of delivery, subject to the conditions below.
RETURN CONDITIONS:
All items must be:
- Unworn and unused
- In original packaging
- With all tags attached
Any returns that do not meet these conditions will be rejected.
Return shipping costs are the customer’s responsibility.
⚠️ Mandatory Contact & Identification
You must contact us by email before returning any item.
You must include a note inside your parcel with:
- Order number
- Full name
- Items being returned
- Clear instruction: refund, exchange, or store credit
Returns sent without prior contact and a completed return note will NOT be processed.
Unidentified parcels cannot be matched to orders and may be refused, delayed indefinitely, or not refunded.
Sale Items (Strict Policy)
- Sale and promotional items are not eligible for refunds to the original payment method
- Approved returns will be issued as store credit only
- Store credit is final, non-transferable, and cannot be redeemed for cash
UK Consumer Rights
Under the Consumer Contracts Regulations, you have the right to cancel within 14 days of delivery.
However:
- Items must still meet all return conditions (unworn, tagged, resaleable)
- You are responsible for return shipping unless the item is faulty or incorrect
- We reserve the right to deduct or refuse refunds for items returned in a diminished condition
Nothing in this policy affects your statutory rights.
Returns Process (Required Steps)
- Email us to request return approval
- Include the required return note inside your parcel
- Pack items securely (damaged or poorly packed returns may be rejected)
- Send via our returns portal or a tracked courier
Processing & Liability
- Returns are inspected within 2–5 business days of receipt
- Refunds/store credit are issued only after inspection approval
- Full processing time may take up to 7 business days
We are not responsible for:
- Returns sent without tracking
- Lost or delayed parcels
- Returns sent without required identification
By returning an item, you agree to these terms.
For all returns, contact us first - INFO@ELUDEACTIVEWEAR.COM
RETURNS PORTAL: https://start.atlast.co/elude-7411
ADDRESS:
Elude Activewear
c/o Elm Fulfilment